Do you find that people take a long time to respond to your emails or telephone messages? Or the most devastating situation, is when they completely forget to call or email you back? Now I can understand that sometimes, emails or messages get lost in cyberspace or they find their way to your spam or junk folder every now and then. This happens to the best of us. That said, what do you do if it’s someone you work with regularly, a supplier, a vendor or how many of you have a client who just does not respond to you? What do you do?
Here are a few thoughts and ideas to help you deal with this challenge. Let’s take for instance, a supplier you have always used, has recently changed management and you notice that they are not a responsive as they used to be.
Step 1: You call or email them with an order for a customer and do not receive a response or confirmation of the order. A good practice is to wait two business days, then follow up with them by telephone. We all know that emails sometimes make their way into your recipient’s junk mail or spam folder. By calling them, you can hopefully connect with someone who can check on your order to ensure it’s been received. Be sure to provide them with a phone number and an email address where you can be reached, and request a timeline of when you can expect delivery.